Return Policy

1. Overview

At [Company Name], we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. This Return & Refund Policy outlines the terms and conditions for returning products purchased from [Website URL].

2. Return Window

You have 7 days from the date of delivery to return eligible items for a refund or exchange. Returns requested after the 7-day period will not be accepted.

Important: The 7-day return period begins on the day you receive your item, not the day you place your order.

3. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

3.1 Acceptable Condition

Items must be unused and in the same condition as received
Items must be in their original packaging with all tags attached
Items must include all accessories, manuals, and documentation
Items must not show any signs of wear, damage, or alteration

3.2 Proof of Purchase

You must provide a receipt or proof of purchase
Order confirmation emails are acceptable as proof

3.3 Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, flowers, plants)
Personal care items and hygiene products
Intimate or sanitary goods
Hazardous materials
Gift cards and downloadable software
Custom or personalized items
Items marked as "Final Sale" or "Non-Returnable"
Opened software, media, or sealed products (CDs, DVDs, video games)
Products without original packaging or tags

4. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact Us

Contact our customer service team within 7 days of receiving your order:

Email: [returns@yourdomain.com]
Phone: [Your Phone Number]
Hours: [Business Hours]

Provide the following information:

Your order number
The item(s) you wish to return
Reason for return
Photos of the item (if damaged or defective)

Step 2: Receive Return Authorization

Our team will review your request and provide you with:

Return authorization number (RMA)
Return shipping instructions
Return shipping label (if applicable)

Important: Do not ship items back without a return authorization. Unauthorized returns may not be accepted.

Step 3: Pack and Ship

Securely pack the item in its original packaging
Include all accessories and documentation
Write the RMA number clearly on the outside of the package
Ship the item to the address provided

5. Return Shipping

5.1 Standard Returns (Change of Mind)

Customer is responsible for return shipping costs
We recommend using a trackable shipping service
Risk of loss during return shipping is on the customer
Original shipping charges are non-refundable

5.2 Defective or Damaged Items

If you received a defective, damaged, or incorrect item:

We will provide a prepaid return shipping label
Contact us immediately with photos of the issue
Return shipping costs will be covered by us

5.3 Shipping Tips

Keep your tracking number until the return is processed
Insure valuable items during return shipping
Items lost during return shipping are the sender's responsibility

6. Refund Process

6.1 Inspection Period

Once we receive your returned item, we will:

Inspect the item within 2-3 business days
Verify it meets return eligibility requirements
Notify you of the approval or rejection of your refund

6.2 Approved Refunds

If your return is approved:

Refund will be processed to your original payment method
You will receive an email confirmation
Please allow 5-10 business days for the refund to appear in your account
Processing time may vary by financial institution

6.3 Refund Amount

Your refund will include:

The purchase price of the returned item(s)
Applicable taxes

Your refund will NOT include:

Original shipping charges (unless item was defective/damaged)
Return shipping costs (unless we provided a prepaid label)

6.4 Partial Refunds

In some cases, only partial refunds may be granted:

Items not in original condition or damaged by customer
Items missing parts not due to our error
Items returned more than 7 days after delivery

6.5 Rejected Returns

If your return is rejected:

We will notify you via email with the reason
The item will be shipped back to you at your expense
You may choose to keep the item or dispose of it

7. Exchanges

We offer exchanges for defective or damaged items only. If you need to exchange an item:

Follow the return process outlined above
Indicate you want an exchange in your return request
Once we receive and inspect the returned item, we will ship the replacement
If the replacement item is unavailable, we will issue a full refund

Note: We do not offer direct exchanges for size, color, or preference changes. Please process a return and place a new order.

8. Damaged or Defective Items

If you receive a damaged or defective item:

8.1 Report Immediately

Contact us within 48 hours of delivery
Provide photos showing the damage or defect
Include images of the packaging if applicable

8.2 Resolution Options

We will offer one of the following:

Full refund including shipping costs
Free replacement shipment
Partial refund if you wish to keep the item

8.3 Manufacturing Defects

Items with manufacturing defects discovered within the 7-day return window will be fully refunded or replaced at no cost to you.

9. Cancellations

9.1 Before Shipment

Orders can be cancelled free of charge before they are shipped. Contact us immediately to cancel your order.

9.2 After Shipment

Once an order has shipped, it cannot be cancelled. You must follow the return process after receiving the item.

10. Special Circumstances

10.1 Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier
Contact the shipping carrier directly for lost or stolen packages
We recommend filing a claim with the carrier
Consider requiring signature confirmation for valuable orders

10.2 Incorrect Address

We are not responsible for orders shipped to incorrect addresses provided by the customer
Address changes cannot be made after shipment
Returns due to incorrect addresses are subject to standard return policy

10.3 Refused Deliveries

Refused packages will be returned to us
Refunds will be issued minus original shipping costs and a 15% restocking fee

11. Restocking Fees

We generally do not charge restocking fees. However, restocking fees may apply in the following situations:

Large or bulky items: Up to 20% restocking fee
Special order items: Up to 25% restocking fee
Items returned in unsellable condition: Up to 50% restocking fee
Refused deliveries: 15% restocking fee

12. International Returns

12.1 Return Shipping

International customers are responsible for return shipping costs
Returns must include customs declaration forms
We recommend using a trackable international shipping service

12.2 Customs and Duties

Original customs fees and duties are non-refundable
Customer is responsible for any customs fees on returned items
We are not responsible for items seized or delayed by customs

13. Store Credit

Instead of a refund, you may choose to receive store credit:

Store credit is issued as a digital gift card
Store credit does not expire
Store credit can be used for future purchases
Store credit is non-transferable

14. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account or credit card statement again
Contact your credit card company (processing may take time)
Contact your bank (processing delays may occur)
If you've done all of this and still haven't received your refund, contact us at [returns@yourdomain.com]

15. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Company Name: [Your Company Name]
Email: [returns@yourdomain.com]
Phone: [Your Phone Number]
Address: [Your Company Address]
Business Hours: [Your Business Hours]

We reserve the right to update this Return & Refund Policy at any time. All returns are subject to inspection and approval. Final decisions regarding returns and refunds are at our discretion.