Frequently Asked Questions
What materials are your jewellery pieces made from?
Our jewellery pieces are crafted from high-quality materials such as sterling silver, 14k and 18k gold, and genuine gemstones.
Do you offer international shipping?
Yes, we provide international shipping to most countries. Shipping rates and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.
Do you offer custom or personalized jewellery options?
Yes, we offer custom and personalized jewellery services. Please contact our customer support team to discuss your specific requirements and design ideas.
How should I care for my jewellery to maintain its quality and shine?
We recommend storing your jewellery in a dry, clean place away from sunlight and moisture. Avoid exposing it to harsh chemicals and remove jewellery before swimming or showering. Regularly clean your jewelry with a soft cloth to maintain its shine.
Do you offer repairs for damaged jewellery?
Yes, we provide repair services for damaged jewellery. Please contact our customer support team with details about the repair needed, and we will assist you accordingly.
What is your return policy?
We offer a hassle-free return policy within 30 days of purchase for unworn and undamaged items. Please refer to our returns and exchanges page for detailed instructions on how to initiate a return.